Support Center

How can we help you?

Having issues or need help? Choose the support channel that works best for you — the inkVideo team will respond promptly.

Live Chat

Send us a message describing your issue. Our support team will reply as soon as possible. All conversations are saved automatically.

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Email Support

For business inquiries, account issues, or urgent matters, send us an email.

support@sweaden.com

FAQ

Check out common questions and solutions — you might find the answer right away.

Browse FAQ

Community

Join the inkVideo community and exchange tips with other creators.

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Login Required

Login to start a live chat with our support team and get personalized assistance.

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Feedback Guide

  • 1 Bug Report — Describe the issue, steps to reproduce, your OS, and software version.
  • 2 Feature Request — Describe the feature you'd like and your use case in detail.
  • 3 Usage Question — Explain where you got stuck. A screenshot helps a lot!
  • 4 Other — Any thoughts or suggestions — we'd love to hear them.

Response Time

Bug Reports < 12 hours
Feature Requests < 24 hours
Usage Questions < 8 hours

Quick Tips

Before submitting, check the FAQ first. For urgent issues, reach out via email. Your personal information is kept strictly confidential.