inkVideo ("we") takes user privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read this policy carefully. If you have any questions, please contact us using the information at the bottom of this page.
1. Information We Collect
We may collect the following types of information:
- Account information: email, username, and avatar provided during registration.
- Usage data: software version, OS, feature usage frequency, crash logs — used to improve product quality.
- Feedback: issues, suggestions, and attachments submitted via feedback pages, community, or email.
- AI service data: when using AI subtitles or speech recognition, some audio/text data may be sent to the cloud (only when cloud mode is enabled).
We do NOT collect the content of videos/audio you play, nor do we upload your local media library.
2. How We Use Information
Collected information is used for:
- Providing, maintaining, and improving inkVideo products and services;
- Account registration, login, and authentication;
- Responding to your support requests and feedback;
- Sending product updates and service notifications (you can opt out anytime);
- Data analysis to optimize product experience and feature priorities.
3. Information Sharing
We do NOT sell your personal information. We may share with third parties only in the following cases:
- With your explicit consent;
- With necessary service providers (cloud storage, AI translation services) under confidentiality agreements;
- When required by law or legitimate government requests;
- When necessary to protect our rights and the rights of our users.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information, including:
- TLS/SSL encryption in transit;
- Encrypted storage for sensitive data;
- Strict internal access controls;
- Regular security audits and vulnerability scans.
While we do our best, no internet transmission or electronic storage is 100% secure. We continuously work to improve security.
5. Your Rights
You have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you;
- Correction — request correction of inaccurate or incomplete data;
- Deletion — request deletion of your account and personal data;
- Withdrawal of consent — withdraw any consent previously given;
- Data portability — request your data in a machine-readable format.
To exercise these rights, email support@sweaden.com. We'll respond within 15 business days.
6. Cookie Policy
Our website uses cookies and similar technologies to:
- Keep you logged in;
- Remember your preferences;
- Analyze site traffic and usage (anonymized);
- Enable social sharing features.
You can disable cookies in your browser settings, but some features may not work properly.
7. Children's Privacy
inkVideo is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected a child's information, contact us immediately and we will delete it.
8. Policy Updates
We may update this privacy policy from time to time. Updates will be posted on this page, and material changes will be notified via site announcement or email. Continued use of our services means you agree to the updated policy.
9. Contact Us
If you have any questions or concerns about this privacy policy, please contact us: